Terms of Service
Terms of Service
Last updated: August 19, 2025
OVERVIEW
This website is operated by Charlotte & Isla. Throughout the site, the terms “we”, “us”, and “our” refer to Charlotte & Isla. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein.
If you do not agree, you may not access or use the website or its services.
We reserve the right to update or modify these Terms at any time. Your continued use of the website after any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., who provide the e-commerce platform that enables us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
You confirm that you are of legal age in your jurisdiction, or have parental consent for minors.
You may not use our products for unlawful purposes.
No transmission of harmful code is allowed.
Violations may result in termination of services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service at any time.
Non-payment data may be transferred unencrypted across networks.
You may not reproduce, duplicate, or exploit any part of the service without written permission.
Headings in this agreement are for convenience only.
SECTION 3 – ACCURACY OF INFORMATION
We do not guarantee the accuracy, completeness, or timeliness of site content.
You use any information at your own risk.
We may modify content at any time without obligation to update it.
SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES
Prices may change without notice.
We may alter or discontinue services at any time without liability.
SECTION 5 – PRODUCTS OR SERVICES
Some products may be available exclusively online and in limited quantities.
We strive for accurate product display, but cannot guarantee color accuracy on every device.
We reserve the right to limit or discontinue any product at any time.
See our Refund Policy for more information.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We may refuse or limit orders, including multiple purchases by the same account, credit card, or shipping address.
You agree to provide current, accurate, and complete billing and account information and update it as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranty or endorsement.
Use of such tools is at your own risk. Please review the third party’s terms before using them.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for any third-party websites linked through our site.
Use them at your own risk and review their respective terms and policies.
SECTION 9 – USER COMMENTS & SUBMISSIONS
We may use any content you submit without restriction.
You may not submit unlawful, harmful, or misleading content.
You are solely responsible for your submissions.
SECTION 10 – PERSONAL INFORMATION
Your personal information is governed by our Privacy Policy.
SECTION 11 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions without prior notice, including after an order is submitted.
SECTION 12 – PROHIBITED USES
You may not use the site or its content for:
- Illegal or abusive purposes
- Infringing intellectual property rights
- Uploading malware or harmful code
- Collecting data without consent
- Any activity disrupting site security or functionality
Violations may result in termination of access.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The service and products are provided “as is,” without warranties of any kind.
Charlotte & Isla is not liable for:
- Direct, indirect, or incidental damages
- Loss of data, profits, or savings
- Issues arising from use of services or products
Where limitations are restricted by law, liability is limited to the maximum extent permitted.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Charlotte & Isla, its team, and affiliates from any claims or damages arising from your use or misuse of the service.
SECTION 15 – SEVERABILITY
If any part of these Terms is deemed unenforceable, the remaining provisions remain in effect.
SECTION 16 – TERMINATION
Either you or we may terminate this agreement at any time.
Unresolved obligations survive termination.
SECTION 17 – ENTIRE AGREEMENT
These Terms, along with any related policies, constitute the entire agreement between you and Charlotte & Isla.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of The Netherlands.
SECTION 19 – CHANGES TO TERMS
You can view the latest version of these Terms at any time on this page.
We may update them without notice, and continued use of the site constitutes acceptance.
SECTION 20 – CONTACT INFORMATION
📧 Email: info@charlotte-isla.com
🕒 Support Hours:
Monday to Friday: 09:00 – 17:00 (ET)
Weekends: 11:00 – 16:00 (ET)