Privacy Policy
Last updated: August 24, 2025
30-Day Return Policy
You have 30 days after receiving your item to request a return.
How to Start a Return
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Contact our customer service at info@charlotte-isla.com
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Provide your order number (found in your confirmation email or invoice)
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Wait for our team to approve your return and provide you with:
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The return address
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Step-by-step instructions on how and where to send your package
❗ Important: Items sent back without requesting a return first will not be accepted.
Return Conditions
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All returns must be shipped to our warehouse in Asia
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A $10 USD administration fee per item will be deducted from your refund
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Customers are responsible for return shipping costs
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Items must be in original condition (unworn, unused, and with tags, if applicable)
Damages or Issues
If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately so we can resolve the issue promptly.
Exchanges
We do not offer direct exchanges.
The fastest way to get the item you want is to:
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Request a return for your original item
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Once approved, place a new order for the replacement item
Refunds
Once we receive your return:
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We will process it within 2–4 business days
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You will receive a refund confirmation email
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Refunds typically return to your account within 3–5 business days
⏳ Please note: Your bank or credit card provider may require additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@charlotte-isla.com.
Cancellation Policy
Cancellations must be requested within 24 hours of placing an order.
Due to our fast processing system, orders are immediately prepared for shipment and cannot be modified or canceled after this window. Once this period has passed, customers must wait for delivery and follow our standard return procedure if they wish to return the item.